Return Policy
Welcome to Stickefy ("we," "our," or "us"). We strive to provide high-quality custom stickers that meet your expectations. However, we understand that circumstances may arise where you need to return a product. This Return Policy is designed to guide you through the process and outline our terms and conditions regarding returns.
1. Eligibility
To be eligible for a return, please ensure the following:
- Your request is made within 7 days from the date of delivery.
- The product is in its original condition, unaltered, and with no signs of wear or damage.
- You have proof of purchase, such as an order number or receipt.
2. Custom Sticker Returns
2.1. Defective or Damaged Products
If you receive a custom sticker from Stickefy that is defective or damaged, please contact our Customer Support team within 7 days of receiving the product. We will arrange for a return shipping label, and upon receipt of the damaged item, we will either replace it or issue a refund, at your discretion.
2.2. Design or Printing Errors
If there is an error in the design or printing of your custom stickers that is our fault, please contact us within 7 days of receiving the product. We will work with you to correct the error by reprinting the stickers or providing a suitable resolution.
3. Non-Custom Sticker Returns
If you are not satisfied with non-custom sticker products you have purchased from Stickefy, you may return them within 7 days from the date of delivery. The following conditions apply:
- The product must be in its original, unused condition.
- Return shipping costs are the responsibility of the customer.
Upon receipt of the returned item and verification of its condition, Stickefy will issue a refund for the purchase price (excluding any shipping fees) to your original payment method.
4. Return Process
To initiate a return with Stickefy, please follow these steps:
- Contact our Customer Support team at Contact@stickefy.com or (801) 447-6448 to request a Return Authorization (RA) number.
- Package the item securely, including the RA number, and send it to the address provided by our Customer Support team.
- Keep a record of the tracking number for your return shipment.
- Once Stickefy receives and inspects the returned item, we will process the refund within 7-10 business days.
5. Non-Returnable Items
Please note that the following items are non-returnable:
- Custom stickers from Stickefy that do not have defects or errors caused by us.
- Items not in their original condition, damaged, or with signs of wear.
- Items returned to Stickefy without a valid RA number.
6. Contact Us
If you have any questions or concerns about the Stickefy Return Policy, please contact us at:
Stickefy
(801) 447-6448
7. Changes to this Policy
Stickefy reserves the right to update or revise this Return Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our return terms and conditions.